Returns Policy


MammothGear.com

Mammoth Mountaineering Supply

Alpine Approach 

Mammoth Gear Exchange 

1-888-395-3951


We will accept returns on: Non Sale Merchandise bought within 30 days that is unused, in original package and has all tags attached.

After 30 days, store credit might be issued. Please save your receipts.

 

 

We DO NOT accept returns on:

USED GEAR, SALE ITEMS (particularly end of season skis, boots, etc...) perishable food items, climbing equipment, water filters/purifiers, beacons, used merchandise, or any merchandise deemed all sales are final .

 

 

In the event you receive merchandise that is damaged in shipping or contains a manufacturer's defect you must promptly notify us. A customer service representative will handle your issue on a case by case basis.  Please keep all boxes and packaging.

 

 

Please include a phone number where you can be reached along with any receipts. We do not store credit card numbers so you will have to be contacted when we receive your package to get the credit card information needed to process the return. If you wish to speed up the process please include all of the receipts and your credit card # and expiration date.

You will receive an email from us when your return is processed.

Any free shipping charges we comped originally will not be refunded for returns for wrong fit or change of mind.

 

 

Please return merchandise to:

MammothMountaineering

Order #

298 N. Main St

Bishop, CA. 93514

 

 

The customer is responsible for all return shipping charges. Please insure your package and get a tracking number. Once we receive returned merchandise, we will confirm the merchandise condition (brand new, perfect, never been used, tags attached) and at that time we will process the credit refund or exchange. Please enclose a copy of the original sales receipt and order number to help expedite the return process along with a phone number where you can be reached.

Exchanges- Exchanges can be made during the return period, the same restrictions and policies apply. Please call us so that we can set aside the item you would like to exchange it for. Please also include what you would like to exchange for in the return box. We will contact you when we receive your package.

 

 

Call or email us we are here to help.

1-888-395-3951  or returns@mammothgear.com

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